CANCELLATION AND RETURN POLICY
• Defective product
• Damaged product, or
• Significantly different from the description given by the merchant
• Physical damage to the box or to the product
• If returned without original packaging and accessories
• If sealed package of branded products is open
• Only unused, unaltered, unsoiled products will be accepted
• Brand packaging should be intact • Replacements will be made if product is available on website
If you have received a damaged product or empty parcel or any item is missing or for any other reason you want to return product, please contact us within 7 days of receiving the order at our helpline number 9891901244. You can raise a return request by:• Contact us at our helpline number and provide Order ID details.
• Customer Support will confirm the return request and will inform you about the pickup process.
• Please ensure that product is in unused and original condition. Include all labels, original packing and invoice along with the product.
In case you want to cancel your order, you need to call at our help line number 9891901244 at any point of time before order delivery.
• Non-serviceable locations
• Restriction on quantity ordered
• Problems identified by our credit and fraud avoidance department
• Incomplete or inaccurate address
Incase of cancellation of order, we deduct 2.5% of the total amount and then process the refund. This includes the payment gateway charges and the processing fee.
In case, customer opted for COD options, then before accepting order we require additional information from customer for verification. After verification, INFERNO INFOTECH PVT. LTD. INFOTECH PVT. LTD. can cancel order if there is any discrepancy in the information provided by customer.